Privacy Policy

At PrepMind AI, we take your privacy seriously. This Privacy Policy describes how we collect, use, and share your personal information when you use our IELTS preparation platform.

1. Information We Collect

• Account Information: When you register, we collect your name, email address, and login credentials.
• Usage Data: We collect data about your interactions with the platform, including essays, audio recordings, and quiz results.
• Payment Information: We use Paddle.com Market Ltd as our Merchant of Record. We do not store your full credit card details on our servers; they are securely processed by Paddle.

2. How We Use Your Information

We use your information to:

• Provide, operate, and maintain the Service.
• Generate personalized AI feedback on your essays and speaking tasks.
• Process transactions and manage your subscription.
• Send you updates, security alerts, and support messages.
• Improve our AI models and user experience (data is anonymized where possible).

3. AI Processing & Third Parties

To provide our core service, we transmit your user-generated content (essays, transcripts) to third-party AI providers (e.g., OpenAI). These providers are bound by data processing agreements to protect your confidentiality.

4. Data Retention

We retain your personal information and study history associated with your account for as long as your account is active. You can request deletion of your account and associated data at any time via the "Settings" page.

5. Cookies

We use cookies to maintain your session and authenticated state. We do not use third-party tracking cookies for advertising purposes without your explicit consent.

6. Security

We implement commercially reasonable security measures to protect your information. However, no method of transmission over the Internet is 100% secure.

7. Contact Us

If you have any questions about this Privacy Policy, please contact our Data Protection Officer at abuxcho@icloud.com.